Cornwall Airport Newquay are delighted to be working with disAbility Cornwall & Isles of Scilly, our local user-led organisation. Together we aim to improve access and ensure a positive experience for our customers with a long term health condition, additional need or disability.
We have undertaken focus groups, consumer audits and regular consultations, giving us a wealth of advice and guidance on ways we can improve our service which we have begun putting in place. By hosting regular meetings, we can ensure that our policy remains current and proactive to support passengers who need assistance with their journey through the Airport.
We are researching the possibility of adding a virtual tour of the airport to our website so people can be aware of what to expect, as well as a brochure which will set out our access considerations.
In the future we are hoping to improve our signage throughout, installing screens for people who have a hearing impairment to communicate flight updates. We also hope to install a Changing Place suite and are looking into adding an ‘Adi Roommate’ for people with a visual impairment.
Even if they are not flying that day, we hope that people within the area will make use of our 30 minutes free parking and pop by to use this facility.
We have also recently had the pleasure of hosting a tour of the Airport for a group of young people from the Time to Shine project, which is part of the Cornwall Accessible Activity programme. Cornwall Airport Newquay staff were able to provide the group with an insight into the airport experience. With the assistance of Flybe and their crew, the group was also able to go on board a Flybe aircraft and talk to the Captain and crew about what to expect before and during the flight. They all thoroughly enjoyed the day and were looking forward to their scheduled flight to Dublin.
We were also delighted to present to one of their students at their graduation evening in April, shown in the video below.