Alert:

Covid-19 Update: Whilst it is no longer mandatory to wear a face covering within the airport terminal, we would encourage those that are able and willing to continue to do so. Some airlines may still require masks to be worn whilst onboard your flight so please do check with your airline before travel. Find out what we’re doing to keep you safe here.

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Covid-19 FAQ

We are closely following guidelines from the Department for Transport, the Civil Aviation Authority, and our airline partners to ensure that all of our passengers can travel through Cornwall Airport Newquay safely and with confidence. We’ve put together a list of frequently asked questions about travelling safely below.

  • Will I need to get my temperature checked?

    We no longer require passengers to have their temperature checked as they enter the Airport terminal.

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  • How early should I arrive at the Airport?

    We would advise that where possible you do not arrive at the Airport before check in opens for your flight. This is two hours before scheduled time of departure, or 90 minutes before scheduled time of departure for Eastern Airways flights.

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  • Do I need to wear a face covering?

    It is no longer mandatory to wear a face covering whilst inside the Airport terminal, however please feel welcome to do so should you be able and wish to do so. Please be advised that you may be asked to remove your mask whilst going through security or for ID checks.

    Some airlines may still require you to wear a face covering whilst onboard so please do check with your airline before travel.

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  • Do children have to wear face covering?

    Children under the age of 11 are not required to wear face coverings at the Airport.

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  • What precautions are in place to ensure social distancing?

    Social distancing will not always be possible within the terminal building which is why we still ask our staff and passengers to wear a face mask to help keep everyone safe and well.

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  • What cleaning processes are being undertaken at the Airport?

    We’ve introduced a vigorous and strict cleaning regime within the terminal. Our team will be working hard to ensure surfaces are sanitised at regular intervals. We will be using Tersano,a stabilized aqeous ozone (SAO) cleaner which is a safe alternative to chemicals but kills 50% more germs than bleach. Tersano will be used in our regular cleaning regime alongside Zoona, which will be used every 21 days in order to ensure surfaces are as clean as possible. We ask that you sanitise your hands frequently whilst at the Airport using our sanitising stations located throughout the terminal to help keep all of our passengers and staff members safe, especially before and after touching any surfaces.

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  • Will staff be wearing Personal Protective Equipment?

    Airport staff will be wearing an appropriate level of Personal Protective Equipment for those roles where social distancing cannot be maintained either between themselves and other staff members, or between themselves and passengers.

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  • Are the cafés open?

    Both our landside and airside cafes are now open with a simplified food and drink offering. There are perspex screens in place at the counter, there are markers on the floor to ensure social distancing when queuing, and we’ve removed our milk/sugar stations. Please understand that during this time our baristas may take slightly longer to get your order to you.

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  • What food and drink will be available in the cafe?

    We will have a selection of hot pasties and sausage rolls available daily, with vegan options on offer. Hot and cold beverages will be served as normal, as will alcoholic beverages. If you have a specific dietary requirement and would like to enjoy food from our café during your time at the Airport please let us know 24 hours before your flight and we will endeavour to cater for your needs. There will be a range of gluten free and vegan snacks available for purchase.

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  • Can I still buy Cornish gifts from the shop?

    Yes, we will still have a range of Cornish gifts, from fudge to gin, tea towels to candles available for purchase in the departure lounge. We will also have our essential travel range, electronics and toiletries as well as a small selection of games, colouring books and gifts for children.

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  • What if I’m feeling unwell?

    Please do not travel to the airport if you have any Coronavirus symptoms or have tested positive for COVID-19.

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  • Will I be able to wash my hands at the Airport?

    All of our W/C facilities are open and available for handwashing, we have also stationed hand sanitiser throughout the Airport which we ask you to use as frequently as possible. We’re working hard to ensure these are always full but if you do notice one is empty, please let a member of our team know.

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  • Will security be contactless?

    So that we can safely and efficiently carry out security checks as required by the government for every passenger before their flight our security process will be largely unchanged. Our security officers will be wearing an appropriate level of personal protective equipment and there are hand sanitiser stations located before and after security which we encourage all passengers to use.

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  • Is contactless bag drop available?

    If you are checking in hold luggage, you will simply need to place your bag on the belt at the check in desk. Our check in agents will then place a label on the bag before processing. We have installed Perspex screens at our check in desks, and there are hand sanitiser stations located throughout the terminal which we encourage you to use as often as possible during this time.

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  • I’ve downloaded my boarding pass onto my smart phone, will someone have to touch my phone?

    As usual, we encourage all passengers to check in online prior to arriving at the Airport, and to download boarding passes onto your smart phone in order to reduce paper copies. We will instruct you on how to load the boarding pass correctly and then scan it on our machines yourself, this will mean that we will not have to touch your phone. If you do need some more help, staff will wear gloves and a face covering.

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  • Is passenger assistance still available?

    Our passenger assistance service is still available for all passengers who have reduced mobility and other disabilities. Assisting staff members will be wearing an appropriate level of Personal Protective Equipment to ensure assistance is provided to meet individual needs. A member of staff will ensure assistance is provided from check-in to boarding the aircraft for any passengers who are travelling alone. If you are travelling and you require assistance through the Airport you should book this with your airline as normal or contact our information desk on 01637 860 600, alternatively you can book this service by emailing [email protected]. To find out more about our assistance service please click here.

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  • Can I drop someone off or pick someone up at the Airport?

    Yes, you can drop off and collect friends and family as usual now. You can also now access the terminal facilities whilst you are here.

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  • Is contactless payment available in the car park?

    We recommend that passengers parking in our car parks for more than 24 hours pre-book parking online which allows a completely contactless payment. If you are parking for less than 24 hours, or if you do not pre-book, you can pay on the day using the APCOA app on your smart phone, or pay as usual using a card or cash.

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  • Are there taxis available at the Airport?

    Yes, Coastline Travel will be operating from our arrivals hall as normal. We recommend you pre-book your taxi, please find contact details here.

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  • Is car hire still available at the Airport?

    Yes, Europcar and Hertz will still be operating a car hire services on site, please find more information here.

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  • I’m flying with Ryanair, what are they doing to ensure my safety?

    Information on what Ryanair are doing to keep passengers safe on their services can be found here. Their ‘Healthy Flying Guidelines’ video outlines what changes they’ve made, and rules which passengers need to follow on their flights.

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  • I’m flying with British Airways, what are they doing to ensure my safety?

    Information on what British Airways are doing to keep passengers safe on their services can be found here.

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  • I’m flying with Eastern Airways, what are they doing to ensure my safety?

    Information on what Eastern Airways are doing to keep passengers safe on their services can be found here.

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  • I’m flying with Eurowings, what are they doing to ensure my safety?

    Information on what Eurowings are doing to keep passengers safe on their services can be found here.

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  • I’m flying with Aer Lingus, what are they doing to ensure my safety?

    Information on what Aer Lingus are doing to keep passengers safe on their services can be found here.

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  • Can I take hand sanitiser gel through airport security?

    Yes, you can take hand sanitiser gel through airport security with your hand luggage, as long as the bottle size is under 100ml, and it is in a sealed, clear plastic bag with your other liquids. This bag must be taken out of your hand luggage and placed in the tray separately. Please check your bags and pockets carefully before going through security to make sure you aren’t accidentally carrying any other liquids.

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  • Can I pack hand sanitiser gel in my hold luggage?

    Yes, you can pack bottles of hand sanitiser in your hold luggage, subject to your airline’s baggage allowance and the hold baggage restrictions.

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  • Can I take anti-bacterial wipes through security in my hand luggage?

    Yes you can. Anti-bacterial wipes are not considered liquids and can be taken through security. You do not need to put wipes in your liquids bag

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  • I’m flying with Loganair, what are they doing to ensure my safety?

    ​Find out more about Loganair’s covid-19 safety procedures here.

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  • I’m flying with Skybus, what are they doing to ensure my safety?

    Find out more about Skybus’ covid-19 safety procedures here.

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  • I’m flying with easyJet, what are they doing to ensure my safety?

    Find out more about easyJet’s covid-19 safety procedures here.

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  • I’m flying with Edelweiss, what are they doing to ensure my safety?

    ​You can find more information about Edelweiss’ covid-19 safety procedures here.

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