Alert:

Cornwall Airport Newquay is reopening on 4th July 2020, find answers to frequently asked questions about the safety measures we’re putting in place here; or find estimated start dates for each of our routes here. Please bring a face covering and follow our advice for staying safe while travelling through the Airport.

We will re-open to scheduled flights from 4 July.

We're sorry but there appears to be a problem with the live feed. Please contact the airport on 01637 860 600 for up-to-date flight information.

Covid-19 FAQ

We are closely following guidelines from the Department for Transport, the Civil Aviation Authority, and our airline partners to ensure that all of our passengers can travel through Cornwall Airport Newquay safely and with confidence. We’ve put together a list of frequently asked questions about travelling safely below.

  • Will I need to get my temperature checked?

    We currently require all passengers to have their temperature checked as they enter the Airport terminal. This is a contactless procedure and you will simply walk towards a thermal imaging camera.

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  • How will you check my temperature?

    We have installed contactless thermal imaging cameras in the terminal which allow passengers to instantly have their temperature checked with ease, simply walk past the camera and our team will check your reading is not above the guideline limit.

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  • What if I have a temperature?

    If you have a temperature of 38° Celsius or higher we will escort you to a separate area within the terminal, you are then able to take some time and come back for a second test. If your temperature is still over the recommended limit on the second test we will be unable to allow you to remain in the Airport or board an Aircraft.

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  • How early should I arrive at the Airport?

    Check in opens two hours before the scheduled time of departure for all flights, this is to allow time to check in bags, go through central search, and to board the aircraft on time. Please do not arrive earlier than this time so that we can ensure that our passengers are able to socially distance whilst in the terminal.

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  • Do I need to wear a face covering?

    We currently require passengers to wear a face covering whilst in the terminal to protect all of our passengers and staff members. Please ensure you have a suitable face covering for your entire journey, you may need to bring more than one as each covering will only last for four hours. Find government guidance on using face coverings, including how to make your own, here.

    Please be mindful that you may be asked to remove your face covering when going through check-in, security and boarding checks so that we can safely and efficiently carry out security processes as required by the government for every passenger before their flight. There are hand sanitiser locations situated throughout the terminal which we would encourage you to use during this time, especially when touching your face covering.

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  • Do children have to wear face covering?

    Children under the age of 11 are not required to wear face coverings at the Airport.

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  • I find it difficult to wear a face covering, do I have to wear one?

    People with breathing difficulties, or disabilities which make wearing a face covering difficult are not required to wear face coverings at the Airport. You will need to provide a medical certificate or exemption if you cannot wear a face covering.

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  • What precautions are in place to ensure social distancing?

    We’ve taken time to rethink our terminal and ensure that we can keep everyone safe whilst you travel with us. We’ve marked out space for passengers to be able to safely queue for our check in desks, central search, and within our cafe. We’ve installed Perspex screens on our check-in desks and café tills, and made provisions for social distancing within the departure lounge.

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  • What cleaning processes are being undertaken at the Airport?

    We’ve introduced a vigorous and strict cleaning regime within the terminal. Our team will be working hard to ensure surfaces are sanitised at regular intervals. We will be using Tersano,a stabilized aqeous ozone (SAO) cleaner which is a safe alternative to chemicals but kills 50% more germs than bleach. Tersano will be used in our regular cleaning regime, alongside another products, Zoona, which will be used every 21 days in order to ensure surfaces are as clean as possible. We ask that you sanitise your hands frequently whilst at the Airport using our stations throughout to help use keep all of our passengers and staff members safe.

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  • Will staff be wearing Personal Protective Equipment?

    Airport staff will be wearing an appropriate level of Personal Protective Equipment for those roles where social distancing cannot be maintained either between themselves and other staff members, or between themselves and passengers.

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  • Are the cafés open?

    Currently, only our airside café (in the departure lounge) will be open with a simplified food and drink offering. There are Perspex screens in place at the counter, there is social distancing queuing markers and we’ve removed our milk/sugar stations. Please understand that during this time our baristas may take slightly longer to get your order to you.

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  • What food and drink will be available in the cafe?

    We will have a small selection of freshly made sandwiches which will be made daily on-site. Hot and cold beverages will be served as normal, as will alcoholic beverages. If you have a specific dietary requirement and would like to enjoy food from our café during your time at the Airport please let us know 24 hours before your flight and we will endeavour to cater for your needs. There will be a range of gluten free and vegan snacks available for purchase.

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  • Can I still buy Cornish gifts from the shop?

    Yes, we will still have a range of Cornish gifts, from fudge to gin, tea towels to candles available for purchase in the departure lounge. We will also have our essential travel range, electronics and toiletries as well as a small selection of games, colouring books and gifts for children.

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  • What if I’m feeling unwell?

    In conjunction with government advice you should not travel or go to the Airport if you:

    • are experiencing any coronavirus symptoms or have in the last 7 days
    • are self-isolating as a result of coronavirus symptoms
    • are sharing a household with somebody who has experienced coronavirus symptoms in the last 14 days
    • have been told to self-isolate as a result of having been in close contact with someone who has been confirmed to have coronavirus in the last 14 days

    Anyone arriving at the Airport with these symptoms will not be able to fly and will be asked to return home.

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  • Will I be able to wash my hands at the Airport?

    All of our W/C facilities are open and available for handwashing, we have also stationed hand sanitiser throughout the Airport which we ask you to use as frequently as possible. We’re working hard to ensure these are always full but if you do notice one is empty, please let a member of our team know.

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  • Will security be contactless?

    So that we can safely and efficiently carry out security checks as required by the government for every passenger before their flight our security process will be largely unchanged. Our security officers will be wearing an appropriate level of personal protective equipment and there are hand sanitiser stations located before and after security which we encourage all passengers to use.

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  • Is contactless bag drop available?

    If you are checking in hold luggage, you will simply need to place your bag on the belt at the check in desk. Our check in agents will then place a label on the bag before processing. We have installed Perspex screens at our check in desks, and there are hand sanitiser stations located throughout the terminal which we encourage you to use as often as possible during this time.

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  • I’ve downloaded my boarding pass onto my smart phone, will someone have to touch my phone?

    As usual, we encourage all passengers to check in online prior to arriving at the Airport, and to download boarding passes onto your smart phone in order to reduce paper copies. We will instruct you on how to load the boarding pass correctly and then scan it on our machines yourself, this will mean that we will not have to touch your phone. If you do need some more help, staff will wear gloves and a face covering.

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  • Is passenger assistance still available?

    Our passenger assistance service is still available for all passengers who have reduced mobility and other disabilities. Assisting staff members will be wearing an appropriate level of Personal Protective Equipment to ensure assistance is provided to meet individual needs. A member of staff will ensure assistance is provided from check-in to boarding the aircraft for any passengers who are travelling alone. If you are travelling and you require assistance through the Airport you should book this with your airline as normal or contact our information desk on 01637 860 600, alternatively you can book this service by emailing [email protected]. To find out more about our assistance service please click here.

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  • Can I drop someone off or pick someone up at the Airport?

    Whilst you are welcome to drop household members off and pick them up at the Airport, you will not be allowed to enter the terminal building unless you are travelling. If you are travelling and you require assistance through the Airport you should book this with your airline as normal or contact our information desk on 01637 860 600, alternatively you can book this service by emailing [email protected]. To find out more about our assistance service please click here.

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  • Is contactless payment available in the car park?

    We recommend that passengers parking using our car park for more than 24 hours pre- book parking online which allows a completely contactless payment. If you are parking for less than 24 hours, or if you do not pre-book, you can pay on the day using the APCOA app on your smart phone, or pay as usual using a card or cash.

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  • Are there taxis available at the Airport?

    Yes, Coastline Travel will be operating from our arrivals hall as normal. We recommend you pre-book your taxi, please find contact details here.

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  • Is car hire still available at the Airport?

    Yes, Europcar and Hertz will still be operating a car hire services on site, please find more information here.

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  • I’m flying to Cornwall from another country, do I need to quarantine on arrival?

    From Monday 8 June, new regulations were introduced by the UK Government which require most people to self-isolate on arrival back in the UK. If you’re a resident or visitor travelling to the UK, you must:

    • provide your journey and contact details
    • not leave the place you’re staying for the first 14 days you’re in the UK except in very limited situations (known as ‘self-isolating’)

    There are some exceptions, find full details here.

    When arriving in the UK you must complete a health declaration form. This can be completed up to 48 hours before your arrival in the UK and we recommend you complete it online before arriving at the Airport. You can find out more details on the form and how to complete it here.

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  • I’m flying to Spain, do I need to quarantine once I get there?

    You can find up to date information and guidelines from the UK Government on overseas travel here.

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  • I’m flying to Portugal, do I need to quarantine once I get there?

    You can find up to date information and guidelines from the UK Government on overseas travel here.

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  • I’m flying with Ryanair, what are they doing to ensure my safety?

    Information on what Ryanair are doing to keep passengers safe on their services can be found here. Their ‘Healthy Flying Guidelines’ video outlines what changes they’ve made, and rules which passengers need to follow on their flights.

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  • I’m flying with British Airways, what are they doing to ensure my safety?

    Information on what British Airways are doing to keep passengers safe on their services can be found here.

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  • I’m flying with Eastern Airways, what are they doing to ensure my safety?

    Information on what Eastern Airways are doing to keep passengers safe on their services can be found here.

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  • I’m flying with Eurowings, what are they doing to ensure my safety?

    Information on what Eurowings are doing to keep passengers safe on their services can be found here.

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  • I’m flying with Aer Lingus, what are they doing to ensure my safety?

    Information on what Aer Lingus are doing to keep passengers safe on their services can be found here.

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  • I’m flying with SAS, what are they doing to ensure my safety?

    Information on what SAS are doing to keep passengers safe on their services can be found here.

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  • I’m flying with Blue Islands, what are they doing to ensure my safety?

    Information on what Blue Islands are doing to keep passengers safe on their services can be found here.

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  • Can I take hand sanitiser gel through airport security?

    Yes, you can take hand sanitiser gel through airport security with your hand luggage, as long as the bottle size is under 100ml, and it is in a sealed, clear plastic bag with your other liquids. This bag must be taken out of your hand luggage and placed in the tray separately. Please check your bags and pockets carefully before going through security to make sure you aren’t accidentally carrying any other liquids.

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  • Can I pack hand sanitiser gel in my hold luggage?

    Yes, you can pack bottles of hand sanitiser in your hold luggage, subject to your airline’s baggage allowance and the hold baggage restrictions.

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  • Can I take anti-bacterial wipes through security in my hand luggage?

    Yes you can. Anti-bacterial wipes are not considered liquids and can be taken through security. You do not need to put wipes in your liquids bag

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