Covid-19 FAQ

We currently require all passengers to have their temperature checked as they enter the Airport terminal. This is a contactless procedure and you will simply walk towards a thermal imaging camera.

We have installed contactless thermal imaging cameras in the terminal which allow passengers to instantly have their temperature checked with ease, simply walk past the camera and our team will check your reading is not above the guideline limit.

If you have a temperature of 38° Celsius or higher we will escort you to a separate area within the terminal, you are then able to take some time and come back for a second test. If your temperature is still over the recommended limit on the second test we will be unable to allow you to remain in the Airport or board an Aircraft.

Please note that we are unable to accept doctors notes on the day of travel, if there is a medical reason that you may have a high temperature please contact us before you travel on 01637 860 600.

Please do not arrive at the Airport before check in opens for your flight. This is two hours before scheduled time of departure, or 90 minutes before scheduled time of departure for Eastern Airways flights.

We currently require passengers to wear a face covering whilst in the terminal to protect all of our passengers and staff members. Please ensure you have a suitable face covering for your entire journey, you may need to bring more than one as each covering will only last for four hours. Find government guidance on using face coverings, including how to make your own, here.

Please be mindful that you may be asked to remove your face covering when going through check-in, security and boarding checks so that we can safely and efficiently carry out security processes as required by the government for every passenger before their flight. There are hand sanitiser locations situated throughout the terminal which we would encourage you to use during this time, especially when touching your face covering.

Children under the age of 11 are not required to wear face coverings at the Airport.

If you are exempt from wearing a face covering you do not need to do so at the Airport. For example, people with breathing difficulties, or disabilities which make wearing a face covering difficult are not required to. We ask all of our passengers to respect this, you can find further information here. For information about wearing a face covering on board the aircraft, please contact your airline.

We’ve taken time to rethink our terminal and ensure that we can keep everyone safe whilst you travel with us. We’ve marked out space for passengers to be able to safely queue for our check in desks, central search, and within our cafe. We’ve installed perspex screens on our check-in desks and café tills, and made provisions for social distancing within the departure lounge.

We’ve introduced a vigorous and strict cleaning regime within the terminal. Our team will be working hard to ensure surfaces are sanitised at regular intervals. We will be using Tersano,a stabilized aqeous ozone (SAO) cleaner which is a safe alternative to chemicals but kills 50% more germs than bleach. Tersano will be used in our regular cleaning regime alongside Zoona, which will be used every 21 days in order to ensure surfaces are as clean as possible. We ask that you sanitise your hands frequently whilst at the Airport using our sanitising stations located throughout the terminal to help keep all of our passengers and staff members safe, especially before and after touching any surfaces.

Airport staff will be wearing an appropriate level of Personal Protective Equipment for those roles where social distancing cannot be maintained either between themselves and other staff members, or between themselves and passengers.

Currently, only our airside café (in the departure lounge) will be open with a simplified food and drink offering. There are perspex screens in place at the counter, there are markers on the floor to ensure social distancing when queuing, and we’ve removed our milk/sugar stations. Please understand that during this time our baristas may take slightly longer to get your order to you.

We will have a small selection of freshly made sandwiches which will be made daily on-site. Hot and cold beverages will be served as normal, as will alcoholic beverages. If you have a specific dietary requirement and would like to enjoy food from our café during your time at the Airport please let us know 24 hours before your flight and we will endeavour to cater for your needs. There will be a range of gluten free and vegan snacks available for purchase.

Yes, we will still have a range of Cornish gifts, from fudge to gin, tea towels to candles available for purchase in the departure lounge. We will also have our essential travel range, electronics and toiletries as well as a small selection of games, colouring books and gifts for children.

In conjunction with government advice you should not travel or go to the Airport if you:

• are experiencing any coronavirus symptoms or have in the last 7 days
• are self-isolating as a result of coronavirus symptoms
• are sharing a household with somebody who has experienced coronavirus symptoms in the last 14 days
• have been told to self-isolate as a result of having been in close contact with someone who has been confirmed to have coronavirus in the last 14 days

Anyone arriving at the Airport with these symptoms will not be able to fly and will be asked to return home.

All of our W/C facilities are open and available for handwashing, we have also stationed hand sanitiser throughout the Airport which we ask you to use as frequently as possible. We’re working hard to ensure these are always full but if you do notice one is empty, please let a member of our team know.

So that we can safely and efficiently carry out security checks as required by the government for every passenger before their flight our security process will be largely unchanged. Our security officers will be wearing an appropriate level of personal protective equipment and there are hand sanitiser stations located before and after security which we encourage all passengers to use.

If you are checking in hold luggage, you will simply need to place your bag on the belt at the check in desk. Our check in agents will then place a label on the bag before processing. We have installed Perspex screens at our check in desks, and there are hand sanitiser stations located throughout the terminal which we encourage you to use as often as possible during this time.

As usual, we encourage all passengers to check in online prior to arriving at the Airport, and to download boarding passes onto your smart phone in order to reduce paper copies. We will instruct you on how to load the boarding pass correctly and then scan it on our machines yourself, this will mean that we will not have to touch your phone. If you do need some more help, staff will wear gloves and a face covering.

Our passenger assistance service is still available for all passengers who have reduced mobility and other disabilities. Assisting staff members will be wearing an appropriate level of Personal Protective Equipment to ensure assistance is provided to meet individual needs. A member of staff will ensure assistance is provided from check-in to boarding the aircraft for any passengers who are travelling alone. If you are travelling and you require assistance through the Airport you should book this with your airline as normal or contact our information desk on 01637 860 600, alternatively you can book this service by emailing [email protected]. To find out more about our assistance service please click here.

Whilst you are welcome to drop household members off and pick them up at the Airport, you will not be allowed to enter the terminal building unless you are travelling. If you are travelling and you require assistance through the Airport you should book this with your airline as normal or contact our information desk on 01637 860 600, alternatively you can book this service by emailing [email protected]. To find out more about our assistance service please click here.

We recommend that passengers parking in our car parks for more than 24 hours pre-book parking online which allows a completely contactless payment. If you are parking for less than 24 hours, or if you do not pre-book, you can pay on the day using the APCOA app on your smart phone, or pay as usual using a card or cash.

Yes, Coastline Travel will be operating from our arrivals hall as normal. We recommend you pre-book your taxi, please find contact details here.

Yes, Europcar and Hertz will still be operating a car hire services on site, please find more information here.

From Monday 8 June, new regulations were introduced by the UK Government which require most people to self-isolate on arrival back in the UK. If you’re a resident or visitor travelling to the UK, you must:

• provide your journey and contact details
• not leave the place you’re staying for the first 14 days you’re in the UK except in very limited situations (known as ‘self-isolating’)

There are some exceptions, find full details here.

When arriving in the UK you must complete a health declaration form. This can be completed up to 48 hours before your arrival in the UK and we recommend you complete it online before arriving at the Airport. You can find out more details on the form and how to complete it here.

You can find up to date information and guidelines from the UK Government on overseas travel here.

You can find up to date information and guidelines from the UK Government on overseas travel here.

Information on what Ryanair are doing to keep passengers safe on their services can be found here. Their ‘Healthy Flying Guidelines’ video outlines what changes they’ve made, and rules which passengers need to follow on their flights.

Information on what British Airways are doing to keep passengers safe on their services can be found here.

Information on what Eastern Airways are doing to keep passengers safe on their services can be found here.

Information on what Eurowings are doing to keep passengers safe on their services can be found here.

Information on what Aer Lingus are doing to keep passengers safe on their services can be found here.

Information on what SAS are doing to keep passengers safe on their services can be found here.

Information on what Blue Islands are doing to keep passengers safe on their services can be found here.

Yes, you can take hand sanitiser gel through airport security with your hand luggage, as long as the bottle size is under 100ml, and it is in a sealed, clear plastic bag with your other liquids. This bag must be taken out of your hand luggage and placed in the tray separately. Please check your bags and pockets carefully before going through security to make sure you aren’t accidentally carrying any other liquids.

Yes, you can pack bottles of hand sanitiser in your hold luggage, subject to your airline’s baggage allowance and the hold baggage restrictions.

Yes you can. Anti-bacterial wipes are not considered liquids and can be taken through security. You do not need to put wipes in your liquids bag