Airport Help Desk
Explore our help desk library to find answers to frequently asked questions.
Frequently Asked Questions
Do you have a café onsite?
Yes, we have two. One landside (before security) and one airside (after security).
We also have an airside bar and shop stocking a wide range of local products and gorgeous gifts.
Do you have a taxi rank at the airport?
Coastline Travel Cornwall (operated by A2B) is our official taxi provider here at the airport. Coastline is located in a designated office in the East Car Park, just outside of Arrivals.
Do you have any car hire companies at the airport?
Yes, we have Enterprise, Europcar and Hertz located in P3 Car Park. This can be accessed by walking through the East Car Park.
Do you have free WiFi?
Yes, we have unlimited free WiFi. Search for ‘Cornwall Airport Guest’ or scan the QR codes in the terminal.
Do you provide drinking water for passengers?
There is a water fountain located in the departure lounge where you are welcome to fill up water bottles. Our Café Team located landside and airside will be happy to provide you with tap water.
Do you still charge an Airport Development Fee on departure?
No, the Airport Development Fee ceased in March 2016. There is no longer any fee levied on passengers departing from Cornwall Airport Newquay.
How can I give feedback to the airport?
How can I pay for my parking?
When you arrive at Cornwall Airport Newquay, park in either the East or West Car Parks and head to the terminal building. There is no need to use the parking machines on arrival. When you return, go to the parking machines (in both the Arrivals Hall or Car Parks), enter your vehicle registration, and pay for your stay.
If you pre booked your space and arrive within your booked time, you can simply drive out. If you’re delayed, don’t pay at the machine— please go to the information desk to pay for the extra time.
How do I find the car parks?
Please see car parks map
How long before departure does check-in open for my flight?
- AER Lingus Regional: 2 hours
- Eastern Airways: 90 minutes
- Easyjet: 2 hours
- Edelweiss: 2 hours
- Eurowings: 2 hours
- Loganair: 2 hours
- Ryanair: 2 hours
- Skybus: 75 minutes
- SAS: 2 hours
- Aurigny: 2 hours
How much is parking at Cornwall Airport Newquay?
Please see here for information about our onsite and pre-booking parking charges.
Is there a smoking area past security?
There isn’t a smoking area after you’ve passed through security and in the departure lounge.
Is there anywhere to store my luggage at the airport?
Unfortunately, there isn’t a left luggage facility at the airport. The nearest facility is at Newquay Tourist Information Centre.
Once I have checked in, can I leave the airport?
Due to security restrictions, you are not permitted to leave the airport once you have checked yourself and your luggage in.
What are the baggage weights and sizes permitted by the airlines?
- SAS: https://www.flysas.com/gb-en/
- Edelweiss: https://www.flyedelweiss.com/gb/en/book.html
- Eurowings: https://www.eurowings.com/en.html
- Aurigny: https://www.aurigny.com/
- Aer Lingus: https://www.aerlingus.com/html/en-IE/home.html
- SkyBus: https://www.skybus.com.au/
- easyJet: https://www.easyjet.com/en/
- British Airways: https://www.britishairways.com/
- Emerald Airlines: https://www.emeraldairlines.com/
- Eastern Airways: https://www.easternairways.com/en-GB
- Loganair: https://www.loganair.co.uk/
- Ryanair: https://www.ryanair.com/gb/en
What are the contact details for the airlines served from Newquay?
- Aer Lingus: 0333 006 6920 (UK) or +353 01 761 7835 (Ireland) / 00353 1761 7848
- Eastern Airways: 01652 680600
- EasyJet: 0330 551 5151
- Edelweiss: +41 848 333 593
- Swiss: +41 848 700 700
- Eurowings: 0330 365 1918
- Loganair: 0344 800 2855 / 07554 330364
- Ryanair: 0113 868 4151
- SAS: 0871 2267760 / 02076606876
- Skybus: 01736 334220
- Aurigny: 01481 267267
What are the hand luggage restrictions?
Please see this link for hand luggage restrictions:
Hand luggage restrictions at UK airports: Electronic devices and electrical items – GOV.UK (www.gov.uk)
What are the liquid restrictions in security?
Currently (2024) you are only permitted to take 10 items of liquids, of no more than 100ml through security. Liquids must be stored in a clear, sealable bag and separated from hand luggage. We provide these bags in security.
What are the opening hours of the airport terminal?
Current Opening Hours (2024)
05:15 – 20:45 Sunday to Friday
05:15 – 18:00 Saturday
Aerodrome opening hours are below:
https://www.cornwallairportnewquay.com/aviation/aerodrome-information
What are the public transport options to get to and from the airport?
Please see: Getting To & From the Airport
What assistance is there for passengers with reduced mobility travelling through the airport?
If you require special assistance for your journey through the airport, this should be pre-booked with your airline when booking the flight. Visit our section for passengers with reduced mobility for full information about our services.
What documentation do I need to bring for mobility aids/scooters?
Please bring with you the owner’s manual, along with information on battery type, quantity and power (in watt hours) for any electric mobility aid/scooter. Please also have the weight of the mobility aid/scooter as our team will require this when you check-in.
What flights operate to or from Cornwall Airport Newquay?
See “Where can I fly?” or our latest route map.
What happens if my flight is delayed, can I leave the airport?
Check in times remain the same for all flights when there are delays. We advise all passengers to remain onsite during times of delayed flights in case there are any changes to your flight status.
What happens to lost property at the Airport?
If you have lost something at the Airport, please contact our Passenger Services Team on 01637 860600 X 267 or email info@cornwallairportnewquay.com and they will check the lost property box for you. We keep all items found for three months, after which time we donate any unclaimed items to local charities.
What is the Airport’s carbon policy?
To find out more please read our policy here Sustainability Report
When can I pre book my parking?
Pre booking is advisable as soon as you know you are travelling. Once our pre booked spaces are full the onsite price will be charged which is payable on exit.
Where can I find information about my passport?
Passport validity and country travel advice can be found at Foreign travel advice – GOV.UK (www.gov.uk)
What are the opening hours of the airport terminal?
Current Opening Hours (2024)
05:15 – 20:45 Sunday to Friday
05:15 – 18:00 Saturday
Aerodrome opening hours are below:
https://www.cornwallairportnewquay.com/aviation/aerodrome-information
Do you have free WiFi?
Yes, we have unlimited free WiFi. Search for ‘Cornwall Airport Guest’ or scan the QR codes in the terminal.
Do you still charge an Airport Development Fee on departure?
No, the Airport Development Fee ceased in March 2016. There is no longer any fee levied on passengers departing from Cornwall Airport Newquay.
Do you have a café onsite?
Yes, we have two. One landside (before security) and one airside (after security).
We also have an airside bar and shop stocking a wide range of local products and gorgeous gifts.
What assistance is there for passengers with reduced mobility travelling through the airport?
If you require special assistance for your journey through the airport, this should be pre-booked with your airline when booking the flight. Visit our section for passengers with reduced mobility for full information about our services.
What documentation do I need to bring for mobility aids/scooters?
Please bring with you the owner’s manual, along with information on battery type, quantity and power (in watt hours) for any electric mobility aid/scooter. Please also have the weight of the mobility aid/scooter as our team will require this when you check-in.
Do you have a taxi rank at the airport?
Coastline Travel Cornwall (operated by A2B) is our official taxi provider here at the airport. Coastline is located in a designated office in the East Car Park, just outside of Arrivals.
Do you have any car hire companies at the airport?
Yes, we have Enterprise, Europcar and Hertz located in P3 Car Park. This can be accessed by walking through the East Car Park.
What happens to lost property at the Airport?
If you have lost something at the Airport, please contact our Passenger Services Team on 01637 860600 X 267 or email info@cornwallairportnewquay.com and they will check the lost property box for you. We keep all items found for three months, after which time we donate any unclaimed items to local charities.
What flights operate to or from Cornwall Airport Newquay?
See “Where can I fly?” or our latest route map.
Once I have checked in, can I leave the airport?
Due to security restrictions, you are not permitted to leave the airport once you have checked yourself and your luggage in.
What happens if my flight is delayed, can I leave the airport?
Check in times remain the same for all flights when there are delays. We advise all passengers to remain onsite during times of delayed flights in case there are any changes to your flight status.
Is there anywhere to store my luggage at the airport?
Unfortunately, there isn’t a left luggage facility at the airport. The nearest facility is at Newquay Tourist Information Centre.
What is the Airport’s carbon policy?
To find out more please read our policy here Sustainability Report
How can I give feedback to the airport?
How long before departure does check-in open for my flight?
- AER Lingus Regional: 2 hours
- Eastern Airways: 90 minutes
- Easyjet: 2 hours
- Edelweiss: 2 hours
- Eurowings: 2 hours
- Loganair: 2 hours
- Ryanair: 2 hours
- Skybus: 75 minutes
- SAS: 2 hours
- Aurigny: 2 hours
What are the liquid restrictions in security?
Currently (2024) you are only permitted to take 10 items of liquids, of no more than 100ml through security. Liquids must be stored in a clear, sealable bag and separated from hand luggage. We provide these bags in security.
What are the hand luggage restrictions?
Please see this link for hand luggage restrictions:
Hand luggage restrictions at UK airports: Electronic devices and electrical items – GOV.UK (www.gov.uk)
Is there a smoking area past security?
There isn’t a smoking area after you’ve passed through security and in the departure lounge.
Do you provide drinking water for passengers?
There is a water fountain located in the departure lounge where you are welcome to fill up water bottles. Our Café Team located landside and airside will be happy to provide you with tap water.
What are the contact details for the airlines served from Newquay?
- Aer Lingus: 0333 006 6920 (UK) or +353 01 761 7835 (Ireland) / 00353 1761 7848
- Eastern Airways: 01652 680600
- EasyJet: 0330 551 5151
- Edelweiss: +41 848 333 593
- Swiss: +41 848 700 700
- Eurowings: 0330 365 1918
- Loganair: 0344 800 2855 / 07554 330364
- Ryanair: 0113 868 4151
- SAS: 0871 2267760 / 02076606876
- Skybus: 01736 334220
- Aurigny: 01481 267267
Where can I find information about my passport?
Passport validity and country travel advice can be found at Foreign travel advice – GOV.UK (www.gov.uk)
What are the public transport options to get to and from the airport?
Please see: Getting To & From the Airport
What are the baggage weights and sizes permitted by the airlines?
- SAS: https://www.flysas.com/gb-en/
- Edelweiss: https://www.flyedelweiss.com/gb/en/book.html
- Eurowings: https://www.eurowings.com/en.html
- Aurigny: https://www.aurigny.com/
- Aer Lingus: https://www.aerlingus.com/html/en-IE/home.html
- SkyBus: https://www.skybus.com.au/
- easyJet: https://www.easyjet.com/en/
- British Airways: https://www.britishairways.com/
- Emerald Airlines: https://www.emeraldairlines.com/
- Eastern Airways: https://www.easternairways.com/en-GB
- Loganair: https://www.loganair.co.uk/
- Ryanair: https://www.ryanair.com/gb/en
How much is parking at Cornwall Airport Newquay?
Please see Book airport parking for information about our onsite and pre-booking parking charges. To pre-book your spaces please see Book airport parking.
When can I pre book my parking?
Pre booking is advisable as soon as you know you are travelling. Once our pre booked spaces are full the onsite price will be charged which is payable on exit.
How can I pay for my parking?
When you arrive at Cornwall Airport Newquay, park in either the East or West Car Parks and head to the terminal building. There is no need to use the parking machines on arrival. When you return, go to the parking machines (in both the Arrivals Hall or Car Parks), enter your vehicle registration, and pay for your stay.
If you pre booked your space and arrive within your booked time, you can simply drive out. If you’re delayed, don’t pay at the machine— please go to the information desk to pay for the extra time.
How do I find the car parks?
Please see car parks map
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