Passenger Service Agent
Passenger Services Agents carry out passenger check in, boarding of passengers to the aircraft, and escorting and assisting passengers with reduced mobility.
Skills, experience and qualifications:
- Previous experience in a customer facing role.
- Ability to work with minimal supervision.
- Experience resolving customer complaints.
- Experience assisting people with reduced mobility and hidden and other disabilities.
- English and Maths GCSE Grade C/4 or above is desirable.
- A second language is desirable.
- Travel and Tourism Level 2 or equivalent is desired.
Customer Experience Co-ordinator
Customer Experience Co-Ordinators assist operations of terminal functions acting as a central communication hub for passengers, airport visitors and stakeholders promote our culture, brand and ethos to maintain our high standards of service delivery.
Skills, experience and qualifications:
- Previous experience in a customer facing role.
- Ability to work with minimal supervision.
- Experience resolving customer complaints.
- Experience assisting people with reduced mobility and hidden and other disabilities.
- English and Maths GCSE Grade C/4 or above is desirable.
- A second language is desirable.
- Travel and Tourism Level 2 or equivalent is desired.
