Passenger and Customer Services

Passenger Service Agent

Passenger Services Agents carry out passenger check in, boarding of passengers to the aircraft, and escorting and assisting passengers with reduced mobility.

Skills, experience and qualifications:

  • Previous experience in a customer facing role.         
  • Ability to work with minimal supervision.
  • Experience resolving customer complaints.
  • Experience assisting people with reduced mobility and hidden and other disabilities.
  • English and Maths GCSE Grade C/4 or above is desirable.
  • A second language is desirable.       
  • Travel and Tourism Level 2 or equivalent is desired.

Customer Service Agent

Passenger Services Agents carry out passenger check in, boarding of passengers to the aircraft, and escorting and assisting passengers with reduced mobility.

Skills, experience and qualifications:

  • Previous experience in a customer facing role.         
  • Ability to work with minimal supervision.
  • Experience resolving customer complaints.
  • Experience assisting people with reduced mobility and hidden and other disabilities.
  • English and Maths GCSE Grade C/4 or above is desirable.
  • A second language is desirable.       
  • Travel and Tourism Level 2 or equivalent is desired.