Alert:

​We are saddened at the news that Flybe has been placed into administration. Flights to and from Newquay with Flybe are cancelled with immediate effect, please do not travel to the Airport if you are booked on one of their flights unless you have made arrangements with another airline.

Further advice to affected UK passengers is available from the CAA.

For travel between Cornwall and London, alternative flights are available with Eastern Airways to London Gatwick , also with Ryanair to London Stansted from 26 March.

For travel between Cornwall and Manchester, alternative flights are available with Loganair from 10 February and easyJet from 26 March.

Live flight information will be displayed here on the date of your scheduled departure.

We're sorry but there appears to be a problem with the live feed. Please contact the airport on 01637 860 600 for up-to-date flight information.

Passenger Assistance Agent

New Year, New Career! We are hiring Passenger Assistance Agents for Cornwall Airport Newquay. Join a progressive team and work in the beautiful county of Cornwall. This is a challenging and varied role and a fantastic opportunity to further your career.

Back to Passenger and Customer Services Supervisor

About the role

This role will form part of the Passengers Services department where the highest service delivery standards are expected at all times, promoting our culture, brand and ethos to succeed at every step of the customer journey.

The main purpose of the role will be focused on providing ground handling services for passengers with reduced mobility, passengers with hidden disabilities and passengers requiring support in line with regulations. This role will also be responsible for coordinating car park services and supporting passenger arrival and departing processes.

An airport environment is different to any other and you will be rostered to work an agreed shift pattern between 0500hrs to 2300hrs. The hours and days worked are subject to change throughout the year. They may also change at short notice due to operational reasons.

How you’ll be doing it

Collaborative

  • Working with wider teams and clients to deliver success
  • Valuing a team approach to projects and challenges within your role
  • Using group resources effectively to produce results
  • Be an effective communicator at all times

Innovative

  • Seeking opportunities to improve process and embracing new ideas and technology with positive change in mind
  • Challenging practices where progress is limited
 

Positive

  • Remain optimistic in the face of change and drive forward to support growth and success
  • Demonstrate a commitment to the group objectives and vision and take actions accordingly
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Focus on Excellence/Commitment to Quality

  • Deliver value and service to customers, both internally and externally
  • Ensure quality underpins approach, methods and results
  • Stay up to date with best practice and align your approach accordingly
  • Take a strategic approach towards your work, ensuring it delivers value to the group as well as our customers
  • Consistently deliver results to a high standard
  • Ensure safety is at the centre or your operational approach
 

Trust
About you
Our offer to you

  • Build brand reputation by honouring agreements, appropriately managing expectations and being open and honest in all interactions
  • Value the knowledge and experience of your teams in delivering a great service
  • Empower your teams to succeed and be empowered to make a positive influence within the group
  • Dealing with the public, in a face-to-face customer service-related position
  • Ability to work well within a team
  • Proactive in using own initiative to deliver and maintain service delivery standards
  • Good basic education standards to GCSE level, especially English and Maths Grade C and above.
  • Computer Literate
  • Customer Service qualification, Level 2 or equivalent
  • Extremely well presented and of smart appearance
  • Good oral, numerical and organisational skills
  • Positive attitude with a willingness to learn
  • Extremely flexible
  • Ability to remain calm and methodical in stressful situations
  • Computer literate and be competent in the use of Microsoft office products, including Word, Excel, PowerPoint, use of internet and intranet
  • Ability to obtain an airside driving permit with comprehensive medical

Hourly rate: £9.90 per hour, free parking, company benefits package.

Working Hours: Part time or Full time available.

Contract Type: Permanent and Seasonal work available.

Base: Cornwall Airport Newquay, St Mawgan, Newquay, TR8 4RQ.

Working with us you will have an employee benefits package that includes:
Safeguarding

  • Generous pension scheme with employer contribution
  • Employee discount scheme and wellbeing events
  • Holiday starting at 20 days, plus bank holidays 
  • Cycle to Work scheme
  • Investment and support in your continuous training and development
  • Opportunity to become a Safeguarding Advocate, Health & Wellbeing Champion and Mental Health First Aider

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check.  If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.

To apply

It’s really easy to apply for our roles – simply click here to create a candidate profile, answer the screening questions and upload a CV. Or request an application form by emailing [email protected] or call the HR Resourcing team on 01872 323035.

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