Time
Departing to
Flight no.
Notes
07:00
London Gatwick
Flight no.
T3451
Notes
Delayed, estimated 09:30
10:35
Isle Of Man
Flight no.
LM694
Notes
On time
12:35
London Gatwick
Flight no.
T3453
Notes
On time
13:10
Dublin International
Flight no.
EI3931
Notes
On time
13:50
Edinburgh
Flight no.
LM380
Notes
On time
16:35
Malaga/Costa Del Sol
Flight no.
FR9449
Notes
On time
16:55
London Gatwick
Flight no.
T3457
Notes
On time
20:50
London Stansted
Flight no.
FR9227
Notes
On time
Time
Arriving from
Flight no.
Notes
10:05
Isle Of Man
Flight no.
LM693
Notes
On time
10:50
London Gatwick
Flight no.
T3452
Notes
Delayed, estimated 12:15
12:40
Dublin International
Flight no.
EI3930
Notes
On time
13:20
Edinburgh
Flight no.
LM379
Notes
On time
15:50
London Gatwick
Flight no.
T3454
Notes
On time
16:10
Malaga/Costa Del Sol
Flight no.
FR9448
Notes
On time
20:15
London Gatwick
Flight no.
T3458
Notes
On time
20:25
London Stansted
Flight no.
FR9228
Notes
On time

Customer Experience Coordinator

At Cornwall Airport we strive to promote Cornwall’s reputation as a first choice destination for travel and business. We provide a convenient travel connection between Cornwall and cities across the UK and Europe. Our small, professional team are known for providing an excellent customer journey and running a commercially competitive enterprise. Working at the airport we offer a diversity of opportunities from customer facing to technical roles. You’ll be joining an exceptional team that believe in seamless service delivery and high safety standards. You’ll be supported to thrive in the development of your career with investment in your professional development. You’ll be part of a small, friendly and professional team that work collaboratively to ensure the smooth running of our reputable airport.

Back to Careers at CAN

What you'll be doing

1.   To handle all customer enquiries received on the Information Desk, offering a friendly and approachable service to all users of Cornwall Airport either on the telephone, via email or face to face inline with our company ethos and values.

2.   Answering the telephone, taking accurate messages and providing information, either responding personally or redirecting to an appropriate colleague or department. 

3.   Compile and keep up to date a comprehensive information service/pack/system easily identifiable and usable by other departments and users of the Information Desk. 

4.   Assist in providing an airline ticket sales and coordinating our lost and found services.

5.   To complete appropriate documentation, handling of monies, credit cards and payments as applicable.

6.   To provide assistance to all passengers to the highest standard of customer service, especially in the event of any airline disruption, in accordance with airline and airport procedures, including obtaining the latest flight information from the Airlink system and appropriate use of the public announcement system and hand held radios.

7.   To provide assistance to families and passengers who have reduced mobility and hidden and other disabilities, in accordance with EC1107/2006 and airline and airport procedures.

8.   To liaise with providers of public and private transport to/from the Airport as necessary.

9.   To assist the Airport Senior Management with Airport/Airline emergency procedures as published in the relevant manuals.

10.   To carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibility of the post.

11.   To maintain confidentiality of information acquired in the course of undertaking duties for the department.

12.   To help in recording financial and statistical data for business purposes, including the reporting of data to the CAA for regulatory procedures and for other internal operational requirements. 

About you

Qualifications

Essential

•   Successful completion of a Level 2 Customer Service qualification or proven experience of working in a face-to-face role

•   Successful completion of Level 2 Business Administration qualification or proven experience of working in an administrative position

•   To be computer literate and be competent in the use of Microsoft office products, including Word, Excel, PowerPoint, use of internet and intranet

•   Ability to work with minimum supervision

•   Good written and oral communication skills

•   Ability to work as part of a team but equally drive forward independently

•   Ability to prioritise work and meet deadlines.

•   Ability to use initiative appropriately

•   Good interpersonal skills

•   Ability to work in a confidential role

•   Attention to detail and high accuracy levels

•   Extremely well presented and of smart appearance 

•   Good oral, numerical and organisational skills

Desirable

•   Awareness of airline products and services

•   Experience of taking and producing minutes

•   Dealing with passengers with reduced mobility and/or hidden disabilities 

•   Experience in SITA World Tracer system

Our offer to you

Salary: £11,935

Working Hours: 21 hours, 3 on 3 off

Base: Cornwall Airport Newquay

Working with us you will have an employee benefits package that includes:

Generous pension scheme with employer contribution

Employee discount scheme and wellbeing events

Holiday pay

Cycle to Work scheme

Investment and support in your continuous training and development